Shipping policy
We only ship to the address in Australia,we don't ship to other countries at present.
Shipping Fee:
Free shipping is available for all areas in Australia on orders of $89.00 or more. For orders totaling $0.00 to $88.99, standard shipping is offered at a rate of $9.99 AUD. The transportation process does not incur additional taxes or fees.
Typical Transit Time: 1- 10 business days
Longer transit time may apply during seasonal sales period.
If the product is pre-sold, the delivery time may be extended. If you have any questions, please feel free to contact us.
Orders normally take 1-3 working days to be processed and depends on current stock level.
GB Hoodie.com will not be held accountable for any delays in carrier delays, and unforeseen circumstances outside of our control. In case of delay in transit, please contact courier using tracking number provided in the dispatch notice email. In most cases, they will be able to solve the problem. If you'd like us to help with any shipping problem, please contact us on gbhoodie@outlook.com, and we will do our utmost to help.
Shipping Notes:
Please open the package to check the item before you sign for the parcel,if you found any problems just reject it directly.
Some big items will be separated into a few boxes.If you only receive some parts of the item,please wait patiently and contact us.
If you want the product can be sent on a specific day , please contact the logistics providers directly.
Your product may be placed at your door or in the courtyard , please check it in time to avoid missing the parcel .If you still can't find it ,please contact us or logistic provider timely.
We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
Buyers must agree with the above postage and handling terms before purchase.
Deliveries are automatically labelled as "Authority to Leave", which means that they do not require a signature. No redelivery service, card left and you need to collect them yourselves. If you need DFE to deliver again, then you need to pay for it.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to.Orders with no shipment service will be cancelled and fully refunded. Please understand!
Cancellation Policy:
Cancellation Deadline: The website specifies that customers can cancel their orders within 24 hours of placing the order, with the maximum period not exceeding until the order is shipped. Once shipped, cancellations will no longer be accepted, and if necessary, cancellation fees will be borne by the customer.
Cancellation Methods: Customers can cancel and request a refund by calling customer service, sending an email, or initiating the cancellation and refund process themselves.
Cancellation Fees: Full refunds are supported before shipment.Â
Refund Policy: After the cancellation of an order, customer cancellation requests will be processed within approximately 24 hours, and the refund amount will be returned to the original account within 1-3 business days.
Steps to Cancel an Order:
1. Initiate self-refund.
2. Contact customer service for assistance.
3. Send an email for cancellation.
We are sorry that the logistics carrier does not allow us to cancel the order in transit after we have dispatched the item for you. So if you don't want to keep the item, please send it back to our warehouse after you receive it. After receiving the item, we will give you the full refund asap.
Questions about the shipping policy should be sent to us at gbhoodie@outlook.com
We only ship to the address in Australia,we don't ship to other countries at present.
Shipping Fee:
Free shipping is available for all areas in Australia on orders of $89.00 or more. For orders totaling $0.00 to $88.99, standard shipping is offered at a rate of $9.99 AUD. The transportation process does not incur additional taxes or fees.
Typical Transit Time: 1- 10 business days
Longer transit time may apply during seasonal sales period.
If the product is pre-sold, the delivery time may be extended. If you have any questions, please feel free to contact us.
Orders normally take 1-3 working days to be processed and depends on current stock level.
GB Hoodie.com will not be held accountable for any delays in carrier delays, and unforeseen circumstances outside of our control. In case of delay in transit, please contact courier using tracking number provided in the dispatch notice email. In most cases, they will be able to solve the problem. If you'd like us to help with any shipping problem, please contact us on gbhoodie@outlook.com, and we will do our utmost to help.
Shipping Notes:
Please open the package to check the item before you sign for the parcel,if you found any problems just reject it directly.
Some big items will be separated into a few boxes.If you only receive some parts of the item,please wait patiently and contact us.
If you want the product can be sent on a specific day , please contact the logistics providers directly.
Your product may be placed at your door or in the courtyard , please check it in time to avoid missing the parcel .If you still can't find it ,please contact us or logistic provider timely.
We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
Buyers must agree with the above postage and handling terms before purchase.
Deliveries are automatically labelled as "Authority to Leave", which means that they do not require a signature. No redelivery service, card left and you need to collect them yourselves. If you need DFE to deliver again, then you need to pay for it.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to.Orders with no shipment service will be cancelled and fully refunded. Please understand!
Cancellation Policy:
Cancellation Deadline: The website specifies that customers can cancel their orders within 24 hours of placing the order, with the maximum period not exceeding until the order is shipped. Once shipped, cancellations will no longer be accepted, and if necessary, cancellation fees will be borne by the customer.
Cancellation Methods: Customers can cancel and request a refund by calling customer service, sending an email, or initiating the cancellation and refund process themselves.
Cancellation Fees: Full refunds are supported before shipment.Â
Refund Policy: After the cancellation of an order, customer cancellation requests will be processed within approximately 24 hours, and the refund amount will be returned to the original account within 1-3 business days.
Steps to Cancel an Order:
1. Initiate self-refund.
2. Contact customer service for assistance.
3. Send an email for cancellation.
We are sorry that the logistics carrier does not allow us to cancel the order in transit after we have dispatched the item for you. So if you don't want to keep the item, please send it back to our warehouse after you receive it. After receiving the item, we will give you the full refund asap.
Questions about the shipping policy should be sent to us at gbhoodie@outlook.com